Complete the Table Below free essay sample

So, I am not going to shop at Morrisons. Again, a recent poll by Sun City â€Å"Morri-Poll† reveals the supermarket’s customers are fed up with posh displays such as â€Å"misty† exotic vegetables and delis. As one customer, who shopped in Morrisons since 1965 has stopped shopping in the supermarket, while a staff claimed that â€Å"I’ve worked for Morrisons for the last six years and the last 16 months have been the worst. † Such type of comments about a supermarket is particularly dangerous, given a study conducted in 1999 by customer service research firm TARP shows that: * One unhappy customer tells ten people about their experience. Each of these ten people tells another five people, meaning up to 50 people get to know of one persons poor experience with a firm. * central-e-commerce unfolds that a dissatisfied consumer will tell between 9 and 15 people about their experience. About 13% of dissatisfied customers will even tell more than 20 people! | * Loose customers * May lose market share. We will write a custom essay sample on Complete the Table Below or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page * Competitors will begin to take over your customers. * A disgruntled customer will quickly spread the word about the poor service he received from your company. * Bad customer service can also lead to decreased profits. The organisation will gradually fail to withstand its good reputation and staff may have poor morale. This may mean your customer service department will become inefficient and ineffective. They will spend the majority of their time on the phone arguing with customers. This can lead to low morale and a high turnover of staff. * Some customers may even complain if they feel they were treated illegally. | Public sector organisations(GP Surgery)| I was suffering from ‘hyper thyrodism’ and was growing pale, dark and thin day by day. Although, I was taking appointment to see my GP but my GP was unable to diagnose the problem. One of my neighbours, who works in the general hospital said you seem to suffer from ‘hyper thyrodism’, so ask your GP to take a blood test of yours to see the hormone level. Accordingly, after giving my blood test, when I rang the surgery for the test results, the nurse responsible for disclosing the results responded that ‘in your case no further action is required’. I was surprised and asked the nurse again that it seems to me that there is a mistake and that I reckon that I am suffering from a disease called ‘hyper thyrodism’. The nurse, instead of contacting the doctor, with are stereotyping attitude asked: ‘do you understand English? n your case, no treatment is required’. I responded, yes, I do understand English, could I please talk to your main GP. The nurse did call the GP over the phone. I explained to her to review my blood test. She reviewed and answered diplomatically. But at once gave me an appointment with the GP and forwarded my case immediately to the General Hospital. | Implications of such poor service like my experience are therefore very severe, especially as a lot of public sector customer service is provided to people in times of distress or discomfort. Third sector organisations(Charity shop)| I always donate my unwanted and unused items to a charity shop. But I have recently felt that the shop no more value my donations as their treatment towards me is poor. Therefore, I have started donating elsewhere. | * Poor service would discourage donations and so would threaten the charity’s very survival. * Subsequently, this may adversely affect the service for people who need it, so in this example, those who need charity clothes may not receive them.

History Clock and Inverted Banjo Essay

History Clock and Inverted Banjo Essay History: Clock and Inverted Banjo Essay Banjo is a type of clock, so named because its upper portion is shaped like an inverted banjo. It was invented by Simon Willard; originally of Grafton, Massachusetts, First patented in 1802 by brothers Aaron and Simon Willard the banjo clock was one of the most popular clocks of its time. Despite the patent, it didn’t take long for other clockmakers to jump on the bandwagon and copy the Willard's design. Unfortunately for collectors of banjo clocks, many Willard banjo clocks do not carry their maker’s name, so it is often difficult to identify who made it. I've chosen this item because I was very interested in clocks and how they used it before I was even born; something about banjo clock has always captured my mind. It's originally called an Improved Timepiece, the clock later became known as a banjo because it looked similar to the musical instrument. Its white, circular face, painted with black numbers mostly Roman numerals, flows into a long, tapered neck, which meets at a square base. Thin pieces of curved brass often run down the necks of these clocks, and brass sculptures, most commonly of an eagle, routinely crown their tops. Banjo clocks had eight-day movements, which means they only had to be rewound every eight days. They were originally designed as wall clocks, but due to their immense popularity, variations meant to sit on the mantel, were soon created as well, albeit in smaller quantities. Because of their popularity, banjo clocks spawned numerous

Learn About Orb Weaver Spiders, Family Araneidae

Learn About Orb Weaver Spiders, Family Araneidae When you think of a spider, you probably picture a big, round web with its resident spider poised in the center, waiting for a hapless fly to land in the webs sticky strands. With few exceptions, you would be thinking of an orb weaver spider of the family Araneidae. The orb weavers are one of the three largest spider groups. The Family Araneidae The family Araneidae is diverse; orb weavers vary in colors, sizes, and shapes. The webs of orb weavers consist of radial strands, like spokes of a wheel, and concentric circles. Most orb weavers build their webs vertically, attaching them to branches, stems, or manmade structures. Araneidae webs may be quite large, spanning several feet in width. All members of the family Araneidae possess eight similar eyes, arranged in two rows of four eyes each. Despite this, they have rather poor eyesight and rely on vibrations within the web to alert them to meals. Orb weavers have four to six spinnerets, from which they produce strands of silk. Many orb weavers are brightly colored and have hairy or spiny legs. Classification of Orb Weavers Kingdom - AnimaliaPhylum - ArthropodaClass – ArachnidaOrder – AraneaeFamily - Araneidae The Orb Weaver Diet Like all spiders, orb weavers are carnivores. They feed primarily on insects and other small organisms entrapped in their sticky webs. Some larger orb weavers may even consume hummingbirds or frogs they’ve successfully ensnared. The Orb Weaver Life Cycle Male orb weavers occupy most of their time with finding a mate. Most males are much smaller than females, and after mating may become her next meal. The female waits on or near her web, letting the males come to her. She lays eggs in clutches of several hundred, encased in a sac. In areas with cold winters, the female orb weaver will lay a large clutch in the fall and wrap it in thick silk. She will die when the first frost arrives, leaving her babies to hatch in the spring. Orb weavers live one to two years, on average. Special Orb Weaver Adaptations and Defenses The orb weavers web is a masterful creation, designed to ensnare meals efficiently. The spokes of the web are primarily non-sticky silk and serve as walkways for the spider to move about the web. The circular strands do the dirty work. Insects become stuck to these sticky threads on contact. Most orb weavers are nocturnal. During daylight hours, the spider may retreat to a nearby branch or leaf but will spin a trapline from the web. Any slight vibration of the web will travel down the trapline, alerting her to a potential catch. The orb weaver possesses venom, which she uses to immobilize her prey. When threatened by people or most anything larger than herself, an orb weavers first response is to flee. Rarely, if handled, will she bite; when she does, the bite is mild. Orb Weaver Range and Distribution Orb weaver spiders live throughout the world, with the exceptions of the Arctic and Antarctic regions. In North America, there are approximately 180 species of orb weavers. Worldwide, arachnologists describe over 3,500 species in the family Araneidae.

ITM501 MoD 2 Case Assign Essay Example | Topics and Well Written Essays - 1250 words

ITM501 MoD 2 Case Assign - Essay Example Thus they opted for a pilot program via the U.S. Centers for Medicare & Medicaid Services (CMS) which demonstrated 32 quality based parameters and the firm applied SAP Business Objects solutions to keep an eye on those parameters to improve the level of performance (Konitzer & Cummens, 2011). Next come the case of Exclusive Resorts, LLC which is the world’s biggest luxury destination resort with over 350 Sophisticated and discerning private dwellings around the globe. The resort serves almost a number of 3300 members and enjoys a continuous entry of new members. The company runs on a large scale with quality services and positive member responses. It also operates on the domain of managing and developing real estate projects and hence requires complicated financial management system and reporting approach throughout its worldwide branches where the properties are located. During the early days of the firm’s operations, the company preferred the implementation of Oracle software as its enterprise resource planning (ERP) solution. However with increasing growth and development, the company found the software to be unmanageable and complex for its multifaceted business needs. The firm decided to search for a further ERP solution which would be able to incorporate with the technologies easily and would assist the firm to improve its quality of services as well as its competitiveness paving the path for membership growth (Microsoft Inc., 2011). Thus we can learn from both the cases that in the recent days, technologies are becoming more upgraded while the business operations are getting more complex. Therefore a constant change is noticeable within the functioning of these firms which strives for excellent business services so that they can efficiently serve their customers. Therefore need for business intelligence to face the competitive environment and effectively cut the cost has become a significant part of every business. Business Intelligence can be defined as the tools, technologies and processes require for converting data into information, information into knowledge and knowledge into plans that drive profitable business action (Loshin, 2012, p.7). Conclusions drawn Business intelligence is the process of gathering large quantity of data, assessing the data and offering a high end report set that compress the fundamental nature of the data into the foundation of the business activities, making the management able to make basic decisions related to the business. It is the approach of getting the right access to the right information for making the right decision at the right time. (Stackowiak et al., 2007, p.3). It is the capacity of the business to extract performance based knowledge from the organization and market to support an improved decision making process as well as to excel their performance (Electro smart Ltd., 2011). The business intelligence system can be achieved with the implementation of various idea proces sing systems. Idea processing systems are regarded to be associated with the decision support system (Thierauf, 2001, p.95). In this context it is significant to discuss the importance of a decision support system. DSS is one of the significant technology solutions to the business sector which offers them a means of converting a rich source of

Classical composer Essay Example | Topics and Well Written Essays - 750 words - 1

Classical composer - Essay Example in the fourth year of his age, father, for a game as it were, began to teach him a few minuets and pieces at the clavier.†(Deutsch pp.  454–462) He was about five years old when he begun making his own music which he played to his father who annotated them. Recognizing the special abilities of his children, Leopold devoted more time to teaching his children. He was a loving father as he was an exacting teacher. Wolfgang, though, found pleasure in learning. He â€Å"was motivated to make progress even beyond what his father was teaching him. His first independent (and ink-spattered) composition, and his initial ability to play the violin, were both his own doing and were a great surprise to Leopold.† (Deutsch pp.  452–453) At that point, Leopold started to consider ambitious plans in his mind. Partly perhaps out of parental pride, partly perhaps out of duty as he did not doubt his children’s talent were God-given, he set forth to bring his young prodigies on tour to the courts of Europe. Wolfgang was six when in January, 1762, his father brought them to the nearby Munich court of Maximilian III Joseph, Elector of Bavaria. It was Wolfgang’s first exposition. The following three years were hectic for the young Mozarts. Leopold Mozart took his family to a long concert tour to the courts of Munich, Mannheim, Paris, London and The Hague. This foreshadowed the eight more years ahead of traveling Europe.. It was during these travels and performances when the young Wolfgang also met other musicians and got acquainted with their works. A prolific writer, Mozart wrote many of his music during that period of travel. â€Å"Most composers created music at the point of a pencil, writing and erasing over and over until they got down what they wanted.   Mozart, however, created exclusively in his head; then he wrote it all out once, once only, never erasing a note.†Ã‚  (Shepherd, pg. 5) Following their final return to Salzburg in 1773, Mozart, who was seventeen then, was

Embracing The Obsession With Reality Television Media Essay

Embracing The Obsession With Reality Television Media Essay Many shows which have gained major popularity in this era are based on reality television. My family is following the television show Bigg Boss hysterically; and this makes me wonder about the obsession with reality television and its origins. When I think about it, I myself am unable to resist these shows, becoming a devout follower of shows like American Idol, So You Think You Can Dance, Top Chef and many others. This makes me want to know, what is it that has even caused me to become obsessed with reality television, like so many others. Obsession is the domination of ones thoughts or feelings by a persistent idea, image, desire, etc (Obsession) and unlike many consider it, is not necessarily bad. Thus, what I want to do is to completely understand the reasons behind this obsession with reality television, proving that it is good for people to watch these shows rather than ignoring them. To comprehend this obsession, we have to go over why some people relate to reality television, while others watch these shows for enjoyment, fascinating characters and skills, socializing and learning. Reality television is a genre of television programming in which the fortunes of real life people (as opposed to fictional characters played by actors) are followed (Reality television). The first reality television show was Candid Camera which came out in 1948 [and] has been called the granddaddy of the reality TV genre (Rowen). Candid camera was a hidden camera show in which pranks were pulled on random people to catch their reactions, but no one at that time would have called it a reality television show or imagine the impact it would have on the future. Since then, reality television has evolved into many sub genres, such as game shows, talk shows, dating shows and many other forms. Even when it came out, reality television gained international popularity, but it was not until MTVs The Real World that it became an obsession; and in this day and age, it can be said that reality television has something for everyone. A reason as to why people watch reality television is that they relate to the participants on it. In reality television shows, many people who are not professional actors get a shot at fame. Survivor is an example of this, where people get an opportunity to win prizes and become famous, even though they do not have a rich or glamorous background. The feeling that anyone can be a contestant is a major reason as to what causes people to watch. Individuals hope that they might get a chance to win the grand prize and apply for a spot on the show given the opportunity; an example of this can be taken by looking at the American Idol auditions and the sheer amount of people that take part in them. Peter van Beneden while writing about viewer identification with television characters says that according to a study by Sonia Livingstone it was found that it was not sociological or demographic factors that influenced the interpretation, but psychological factors. The most important factor was i dentification. Furthermore, people tend to compare their own stories to those about the contestants on the show, like how the participants used to live before the show and how the loss of a loved one occurred and affected them. Also, people also on the basis of their occupations, some have jobs that are the same as the theme of the show, for example chefs watching Master Chef and aspiring models in America watching Americas Next Top Model. Now, a question that might arises from people connecting to characters on reality television shows is whether relating to the characters is good or delusional. Several people believe that it gives individuals unrealistic expectations, thinking their lives will just work out like that on television. It has been said about reality television that [i]ts a classic psychological flight into fantasy (flight as opposed to fight reaction), which, is easier than dealing with anything as real as our own problems (Aazami). However, think of it in this way, if someone is delusional does it really involve reality television; the concept of people relating to someone existed far before the invention of reality television. Dr. John Grohol said something quite interesting about this, if we start diagnosing people based upon how much they identify with a particular movie, wow, well have tens of thousands of new diagnoses tomorrow! In fact, I see so many teenage and young adult men who think theyre Ba tman and really identify with that character. Moreover, is identifying with a person on television really that awful? If someone with a similar background is doing something remarkable on television, is that not something to be inspired from rather than something to disregard. Watching reality television for amusement creates one of the major controversies going on due to the viewing of reality television. There are many fights on these shows and these attract a lot of spectators. The Jerry Springer show got famous due to all the fights that occurred and the sheer stupidity of the people who were on it. The reason for this show getting popular can be considered that the audience just wanted to be entertained. Fights occur on a lot of reality television shows, where people are confined to a house; I think that even a lot of the viewers of Americas Next Top Model watch it for the arguments. Furthermore, in numerous shows people do uncharacteristic things for attention and sometimes this leads to humiliation. Stunts like these tend to make people talk and raise the popularity of the show. Eating weird items to earn money is a concept that has escalated in shows and this is because the creators of the shows realize that most people want to be entertained, not caring about how it happens and what the consequences are. Again, take the American Idol auditions as an example, there are some interviewees that you admire, while others you can not help but laugh at. Using this as an outlet for amusement is not necessarily terrible, because people might use other sources to quell their thirst for satisfaction, which might be much more destructive. Another thing to consider is whether laughing at others is moral and ethical. A large amount of people find the degradation of others demeaning. Reality television can be considered the guilty pleasure for many individuals and extremely addictive as well, because [w]ith a combination of deception, sexual encounters, drunken ramblings and sudden outbursts its no wonder that reality TV keeps viewers glued to their televisions week after week (Rentmeester). However, if the people are willing to show their characters with all the quirks they possess with the risk of being laughed at, then why is laughing at them absurd, if they are doing something which is the embodiment of stupidity. Moreover, this kind of content attracts media attention and is probably not something that will end. Moreover, these situations are often even left to the perception of an individual and are usually not as harmful as they appear. If someone does something amazing, but embarrassing, would it not be better to commend them for their courage for actually attempting the feat rather than laughing at them. Furthermore, tabloids also make fun of people who have a sense of style which is different compared to the consensus. In comparison to reality television, tabloids are almost never accused to be undignified. In addition, how are the activities shown on reality television shows any different from those shown in magazines? According to the Steven Reiss, the Reiss profile is a comprehensive, standardized, objectively validated instrument that assesses 16 basic psychological needs. Everybody embraces all 16 basic needs, but to different extents. One of those 16 basic needs is curiosity, which is the longing for knowledge. This yearning can be highlighted in people watching reality television for incredible people and skills. In the show Stan Lees Superhumans, the host Daniel Browning Smith, whos been dubbed the most flexible man in the world (History.com) travels around the world looking for people that have some extraordinary talents, such as the man who is immune to electricity and the blind man who uses radar to ride his bicycle. My point of view is that humans are fascinated by anything that we ourselves are unable to do. Viewers watch these shows to find out what makes these people different, as most people try to appreciate things which they are not familiar with. In addition, many reality televisi on shows contain disabled people doing amazing things, like the hip-hop dancer who does not have legs [has] found fame after performing on the Indian version of Britains Got Talent (Arnold). These shows are watched; due to the fact that they show acts which we do not see in our daily lives and this curiosity makes us want more of that show. It enlightens people, as to how anything is possible with absolute dedication. People might argue that reality television gives people impracticable expectations and over dramatizes things, but in a way is that not a good thing. Does it not compel people to believe that they can do activities, which they would not even have attempted? Think of reality television as a double edged sword. It gives people a chance to show their special skills and it gives them the opportunity to shine. To someone skilled, it is a weapon that can be used for fame, while to those who are not it might lead to mortification. Think again of American Idol and how the gifted even from small towns have become famous, while those who are less skilled are laughed at and then usually forgotten. Reality television can also be considered as a social catalyst. From Reisss profile, it was noted that Significant but small differences were reported on the motives of social contact, honor, order, and romance (Reiss and Wiltz). Most of the 16 motives in the Reiss profile indicate that the people who watch reality television usually long for some kind of human contact, like the motive of family which is the need to raise children (Reiss). Equally important, vengeance which is one of the motives involves other people, although it is a negative characteristic. Furthermore, it gives some people who find it hard to start a conversation, a new and interesting topic to discuss with colleagues and friends. Steven Reiss and James Wiltz write relating to this point of view that when they conducted a survey of 239 people it was found that Two of the most commonly repeated truths about reality TV viewers are that they watch in order to talk with friends and coworkers about the show, and that they are not as smart as other viewers. But our survey results show that both of these ideas are incorrect. Although some people may watch because it helps them participate in the next days office chat, fans and nonfans score almost equally when tested on their sociability. This indicates that fans of reality television have the same sociability compared to those who do not like reality television, so it can be inferred that reality television does not destroy social contact, but actually helps it; as it provides people a matter to discuss. Some people argue that sitting at home and watching reality television is a waste of time and equivalent to end of ones social life, because the person leaves home less and loses socializing abilities. However, reality television lets communities gather together in support of a fellow member of the society in a show, such as when the hometowns of contestants on American Idol come together and have parties to commemorate the participants success. Likewise, people take their families and friends to sit in the audience of talk shows and game shows, to have fun and watch the show. Hence, if there is so much social contact as a result of these shows, it can be said that reality television is not the killer of social activity that many consider it to be, but rather a tool that can be used for socializing. Furthermore, there are some people that watch reality television to learn. Reality television is not just fun and games mixed with heaps of drama; it does tend to teach a few lessons and skills, every now and then. Such as, there are instructional shows which teach anyone who is willing to watch, about how to cook food, renovate houses and many other activities. Shows like Project Runway help anyone who watches to acquire knowledge about the current fashion trends and informs individuals about clothes and accessories which a person should never wear. Similarly, shows like Who wants to be a Millionaire educates people and raises their general knowledge about the world. On these shows, people make a lot of mistakes and rather than just making fun of these mistakes, people can actually gain knowledge from these mistakes. The reason why some people make sure history is not forgotten is to make sure we do not make the same mistakes as our ancestors; I think reality television can be used the same way in this generation. The problem countless individuals have with these shows is that the information given on these shows is always the same and nothing original ever comes on these shows. Also, one might argue that there are far better methods of learning. However, if people are watching television anyway, should they not do something constructive with their time and watch reality television as a source of information. Also, the knowledge being shown might be something new for some people and it might even educate people on how something common is done properly. Television is appealing. And if you can use that to help teach your child about something, thats pretty powerful, Rivadeneyra says. With reality TV, we can teach our kids to think critically about what theyre watching. Whats real about the shows and whats not. Its important for them to have media literacy (Weinstein). In America, Survivor led the ratings in 2001-02, and Idol has topped the ratings three consecutive years (2004-05, 2005-06, and 2006-07) (Aazami). This evidence suggests that reality television has dominated the world of the television and it is further stated that The shows Survivor, the Idol series, The Amazing Race, the Americas Next Top Model series, the Dancing With The Stars series, The Apprentice, Fear Factor and Big Brother have all had a global effect, having each been successfully syndicated in dozens of countries (Aazami). These statistics are quite compelling, it was noted that Over 15 million people watched the first Survivor that figure rose to 18 million the second week (oregonstate.edu). These numbers keep on escalating, such that 23 million tuned in [to watch] Multi-Millionaire and 51 million watched the finale of Survivor' (Reality TVs Real Survivor 77). Also, in a study it was noted that between the ages of 18-29 around 68% of the people either liked or loved reali ty television (oregonstate.edu). As mentioned before, there are many reasons to watch these shows and thus it attracts such a large audience. In my perspective, people who are against this obsession with reality television do have some good points, such as people spending way too much time watching television and the networks preying on the viewers by showing them non-stop advertisements. Nevertheless, there are ways to cut down the number of hours that are spent watching reality television such as, downloading the episodes and only going over the interesting parts, without any advertisements. Also, by not viewing the shows alone and by not watching the elimination episodes one can save huge amounts of time (Pagliarini). Audiences are often made to vote and many consider it a waste of money. However, I think that the huge amount of people who vote, vote because it gives them a feeling of empowerment. Reality TV has given the audience more and more power over the years. Whether you get to vote for the winner, or vote for something the contestants have to do, or just play a game to win a prize, the audience has more to do other than just watch the show. What other shows are there where you can possibly affect the outcome besides Reality TV? (Suzanne) . As stated, by going over people how people relate, laugh, admire, socialize and learn using reality television it can be said that reality television does have its negatives, but there are far more advantages of watching reality television. Also, reality television has something that appeals to everyone and if viewed properly, can be of great help in different aspects of life for the viewer. Hence, the obsession which comes with reality television is not something that should be ignored, but rather embraced.

Assess the dramatic and thematic effectiveness Essay

The opening act of ‘The Duchess of Malfi’ is important in terms of the themes that John Webster is presenting. He uses the characters to explore such themes, and subsequently the audience are given detailed descriptions of most of the main characters. Moreover, Webster uses the characters to describe each other not only giving the audience an insight into their personal attributes, but also how each character perceives the other. Although not entirely apparent in the initial acts of the play, the fact that the audience only know about the characters from the other characters’ descriptions, implies the ideas of secrecy, deception, and spying, and the general theme that there are things that the characters think they know, when in fact they don’t. Antonio is the first character to be introduced, and he is initially presented as an outsider returning home from the French court, which he â€Å"admires†. He has a brief conversation with Delio about the French court, and how although it was orderly, it could easily be distorted.  Ã¢â‚¬Å"Pure silver drops in general; but if ‘t chance  Some cursed example poisoned ‘t near the head,  Death and diseases through the whole land spread.† The rhyming couplet makes it almost seem like a curse, and exerts a sense of doom. This already gives the impression that the court of Malfi is it self distorted, as Antonio describes the goodness of the French court, and then quickly goes onto describe how easily any court could be corrupted, as if ‘pointing a finger’ at the court of Malfi. Webster uses this contrast quite effectively to convince the audience from the beginning that there is more to the Court of Malfi than it may primarily seem.  Interrupting the conversation, Bosola arrives, and before he even speaks, Antonio speaks of him to Delio, and creating a distinct impression of Bosola. â€Å"Would be as lecherous, covetous, or proud,  Bloody, or envious, as any man,  If he had the means to be so.†Ã‚  This unpleasant impression of Bosola given to the audience is further supported, as Delio reveals that he was â€Å"a fellow seven years in the galleys for a notorious murder†, making him appear as an evil character who is capable of murder.  Aside from the information the audience receive from Antonio and Delio, the way in which Bosola speaks makes him appear to be very negative. â€Å"He and his brother are like plum trees that grow crooked over standing pools; they are rich and o’erladen with fruit, but none but crows, pies, and caterpillars feed on them.†Ã‚  The constant use of dark and distasteful imagery attributes him to be quite bitter, and so completes the overall impression that he is indeed an unpleasant character. However, as Bosola leaves, Antonio says he has heard good things about Bosola, but his â€Å"railing at those things which he wants† overcomes these positive aspects. â€Å"‘Tis great pity  He should be thus neglected; I have heard  He’s very valiant. This foul melancholy  Will poison all his goodness.†Ã‚  This indicates to the audience that Bosola may have a good side which he may or may not reveal later. Either way, this is another way in which Webster explores the theme of first impressions not being all that they seem.